PowerHour, LLC is here to help you with the backbone of your property management operational policies.  Since 1995, we have repeatedly heard from industry leaders coast-to-coast, that creating and maintaining consistent policies that are cohesive and complete---is an ongoing challenge.  Our experience tells us that creating, managing, and delivering a comprehensive employee policy manual is a challenge…which tends to be placed in lower priority within property management companies---verses actually getting the job done. 

recent Webcasts
To listen to a thought-leadership webcast about how leading property management companies are addressing their legal liability when employee policy manuals are not up-to-date, best-practices for how to implement employee policy manuals and the ever-changing laws related to managing employees within your property management company, surf the two links below:

• Multifamily Industry Best Practices For Employee Policy Manuals
• Powerful Property Management Employee Policy Manuals

To read industry best-practices about employee policy manuals from a leadership point of view...join us on LinkedIn®.
Industry Knowledge, Employee Policy Manuals

An employee policy manual becomes one of these projects that are perpetually on the to-do list until our PowerHour property management clients find themselves in litigation or hot water, and then write employee policies that are overly stringent and defensive.   We are here to help you check something else off of your to do list plus give you an employee policy manual that mirrors property management industry best practices.

Over the years, we have assembled a concise and cohesive set of 11 employee policy manuals and 50+ forms that will become the foundation for your property management operations. These 11 policy manuals are written in a way that enables your property management team to be successful in this litigious world and does not bind your staffs' hands while seeking onsite success.

It takes a mountain of hours to sit and write employee policy manuals that will provide direction for your property management employees, and will give them a sense of control and empowerment. Here at PowerHour, we have worked diligently to provide you with 11 employee policy manuals that will serve to assist you with your day-to-day operations, employment policies, accounting best practices, sales and marketing, emergency action planning, risk management, safety and OSHA requirements.  In a world that is fast-changing and evolving by the minute, our 11 property management employee policy manuals will help you stay abreast of new legislation, judicial interpretations and simply help you establish best practices that lead directly to higher NOI. 

Through our 17+ years of helping property management leaders succeed...we understand the need to look at the return-on-investment of every decision you make and we have found that property management companies with consistent, concise and tight policies are more successful in obtaining new business, better financing, reduced their legal issues and risk-related incidents and get better insurance ratings.  These are the signs of a professional operator and lenders as well as insurers will place a premium rating for companies that lead our industry. 

For our property management clients---we offer a completely customizable and intelligent set of employee policy manuals that include:

General Policy Manual

• Fair Housing
• Applications and approvals
• Lease administration
  
• Community operations
• Maintenance office procedures
• Employment policies
• Risk management
• Accounting responsibilities
• Ethics and conduct

Associate Handbook

• ·Nature of employment
• Ethics and conduct
  
• Pay and performance/progress
• Associate benefits
• Workplace environment

General Accounting Manual

• Ethics and accountability
  
• Accounting and reporting
• Accounts receivable
• Delinquent rent/evictions
• Accounts payable

Sales and Marketing Manual

• Product knowledge notebook
• Community descriptions
• Advertising and promotion
• Pricing/market surveys
• Product preparation
  
• Leasing guidelines
• Understanding the sales process

Risk Management Policy Manual

• Community operations
• Risk documentation
• Risk communication
• Maintenance risk prevention
• Handling injury/accident claims
• Safety measures

Safety and Protection Plan

• General safety guidelines
• Fire prevention plan (FPP)
• Energy control program - lockout/tagout
• Personal protective equipment program (PPE)
• Hazardous chemical communication program
  
• Painting safe-work practices
• Employee incident reporting
• Safety assessment questionnaire

OSHA Bloodbourne Pathogen

• Compliance responsibilities
• Exposure determinations
• Methods of compliance
• Post-exposure evaluation and follow--up
• Communication about hazards to employees
• Recordkeeping
• Evaluations and reviews

OSHA Hazard Communication

• Compliance responsibilities
• Chemical inventory lists
• Methods of compliance (including MSDA log)
• Evaluations and reviews

OSHA Lockouts-Tagouts

• Compliance responsibilities
• Hazardous energy inventory list
• Methods of compliance (including energy control devices)
• Inspections and training
• Evaluations and reviews

Emergency Action Response Plans

• Fire
• Flood
• Hurricane
• Tornado
• Earthquake
• Violent crimes
• Chemical/gas emergencies
• Recovery plans
• Media response plans

And, we include a complete set of 50+ forms that keep this set of 11 employee policy manuals cohesive.

Working together, you will receive these 11 employee policy manuals in a modifiable and customizable format that will allow you to individualize and make it your own.  It is exponentially easier to edit than create.  Stop staring at a blinking cursor and start doing what you do best...running your property management business. 

To get started, please complete the form above on the right-hand side of this page.

PowerHour® is a thought-leader in executive recruiting services, search engine optimization {SEO}, search engine marketing {SEM}, national WiFi , national real estate building insurance, utility bill auditing , employee policy manuals, social media strategic solutions, affordable housing LinkedIn® professional networking groups and investment banking services for our property management clients around the world. Since 1995 PowerHour is the industry leader and author of the SmartMatch Alliances book and runs/moderates the largest property management LinkedIn® professional networking groups in the world circulating leading edge industry knowledge. PowerHour® writes a regular, monthly column for 200+ industry apartment assocations since 1995 and is the founder of the PowerHour® Leadership Academy.