Ready To Build
A
Successful Mentoring Program?
What do AT&T, General Motors, DuPont and Federal Express all have in
common?
They are all using mentoring programs to develop employee career enhancing
skills and to leverage the knowledge and experience of their senior
executives. In addition, leading property management companies are using
mentoring programs to develop future leaders and to retain their SuperStars.
Our coaching systems will show you the important steps for creating
a mentoring program because your people and their continued development
are your company's greatest assets.
Why do mentoring
programs work?
Mentoring programs will support the organizational mission of your team
and will make a strong statement about the values within your property
management company. In addition, a mentoring program will help to rejuvenate
long term employees as they see and watch the growth of their mentees.
Since 1992 DuPont has created mentoring relationships for 6,000 of the
company's 58,000 employees. Based on their experience, listed below
are some of the reasons why mentoring programs work:
- Mentoring programs will help attract and retain property management
SuperStars.
- Mentoring provides targeted, individualized training and coaching.
- Mentoring requires mentees to be responsible for their own development.
- Mentoring provides timely information for a mentee.
- Mentoring can help with diversity efforts.
- Mentoring is time-efficient.
- Mentoring will set your property management company apart from your
competitors.
- Mentoring helps develop future leaders.
- Mentoring allows creative ideas to flourish.
As a leader, creating a mentoring program for your property management
company will have both tangible and intangible benefits. In addition,
launching a new program of any kind takes confidence and courage. Ready
to take the next step?
"Train-The-Mentor"
Program
An Outline Of 50 Skills/Steps
Here are the 50 important skills a mentor must have/use for a mentor/mentoring
program to be successful:
"Train-The-Mentor"
Program--50 Action Steps/Preparation Done "Before" A Mentor/Mentee Meeting:
- How to design a mentor/mentee meeting: the purpose, learning objectives
and meeting structure.
- How will we determine what resources/information to bring/prep/pre-share
before a mentor/mentee meeting?
- How will we frame each mentor/mentee meeting around.learning, policy,
feedback and/or problem-solution.
Skills/Techniques Used/Required
"During" A Mentor/Mentee Meeting:
- What will we be doing as a mentor during the first five minutes
of a mentor/mentee meeting?
- Listening skills: how will this impact each mentor/mentee meeting?
- How will we ask questions and make requests during a mentor/mentee
meeting?
- How will we facilitate a variety of personalities and behavior
styles during a mentor/mentee meeting?
- How will we use "acknowledging and safety" as powerful tools during
a mentor/mentee meeting?
- How and when will we know we are making a positive impact during
a mentor/mentee meeting?
- What is a toleration and how do we coach our mentee on this principle?
- What is a racket and when do we refer a mentee to professional
care?
- Message, lesson, pain--how does this formula relate to the mentor/mentee
relationship?
- What is an incompletion and how do we coach our mentee on this
principle?
- What are boundaries and how do we coach our mentee on this principle?
- What is a reserve and how do we coach our mentee on this principle?
- What are standards? How do we raise them with our mentee?
- What are needs versus wants and how do we guide our mentee on this
principle?
- What is coaching versus managing and how do we explain this to
our mentee? Where does leadership come in?
- Why is a mentor not attached to the results of his/her mentee?
- What is a gap? How does we explain this principle to our mentee?
- Why does a mentor always evolve and grow with his/her mentee?
- What percent of time is spent listening versus speaking during
a mentor/mentee meeting?
- What are some ways we can use silence during a mentor/mentee meeting?
- Ten important questions to ask your mentee during a mentor/mentee
meeting!
- What is extreme generosity and how do we coach our mentee on this
principle?
- As a mentor, what does being "totally present" for our mentee mean?
- What is a leap and how do we coach our mentee on this principle?
- How/when can we allow our mentee to observe us conducting business?
- What happens when a mentee asks us a question and we do not have
the answer?
- How can we use Covey's principle, "focus with the end in mind"
with our mentee?
- Why is it important to have an extensive list of professional referrals,
as part of our network? How can we coach our mentee to make use of
this principle for themselves?
- How can we speak truthful with our mentee and still get great results?
- How do we handle mentee confidentiality issues?
- How do we "pace" a mentee and not overwhelm them?
- How do we handle a mentee that continues to have the same reoccurring
challenges/obstacles?
- How and when do we fire a mentee?
- What is the value we provide our mentee, as their mentor?
- What is story-telling and how do we use this principle with our
mentee?
- How do we "paint pictures" and use this principle with our mentee?
- What is a "distinction" and how do we use this principle with our
mentee?
- How do we use "metaphors" when coaching our mentee?
- Why do we use the word "we" instead of "I" or "you" during a mentor/mentee
meeting?
- Can laughter and humor be weaved into each mentor/mentee meeting?
- How and when are role-plays appropriate during a mentor/mentee
meeting?
- How does our energy/enthusiasm impact our mentee?
- Can a mentor/mentee meeting be flexible and still be productive?
- How and why is it important to de-brief at the end of each mentor/mentee
meeting?
Action Steps/Follow-Through
Done "After" A Mentor/Mentee Meeting:
- How will we decide on the most effective form of follow-up/action
steps after each mentor/mentee meeting?
- When/how will we schedule the next mentor/mentee meeting?
- How will we address a mentee who does not come to a scheduled meeting?
Once we have completed the 50 important skills, steps, and techniques
we will schedule an additional series of six TeleForums over the next
six months. During these six follow-up teleforums, we will meet together
with your company's mentors to insure the quality of their skills, communication
and procedures are in place.
Do you currently have a mentoring program in place? Would you like
our help in building or improving your mentoring program?
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